Terms of Service

1. Acceptance of Terms

By accessing and using Atravesar Services' website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Atravesar Services provides electronics repair, refurbishment, and reverse logistics services including:

  • Component level repairs and diagnostics
  • Cosmetic refurbishment and restoration
  • Functional testing and quality assurance
  • Returns processing and reverse logistics
  • Data wiping and security services
  • Sustainable disposal and recycling
  • B2B partnerships and managed repair programs

3. Service Terms and Conditions

3.1 Repair Services

  • All repairs are performed by qualified technicians
  • Repair turnaround times are estimates and may vary
  • We reserve the right to refuse service for devices that pose safety risks

3.2 Manufacturer Warranty

Devices that are covered by manufacturer warranty will be repaired according to manufacturer guidelines. Please check with the manufacturer of your device for warranty details.

3.3 Out-of-Warranty Repair

A quotation will be issued for repairs that are not covered under manufacturer warranty. An analysis fee will apply to all declined quotations. If we do not receive a response to the quotation, or payment has not been received for the analysis fee, within 30 days, it is understood that you are relinquishing your device to Atravesar Services.

3.4 Analysis Fee

An analysis fee will apply to all declined quotations. All devices go through a rigorous triage process prior to issuing a quotation. Parts may also be used in order to make your device whole prior to return. These costs, along with the return shipping charges, are incorporated into the analysis fee. We will repair and/or return your device once payments have been processed. Payments received after 3:00 PM EST will be processed the next business day.

3.5 Atravesar Services Warranty

Atravesar Services warrants for a period of ninety (90) days from the date of service (1) that service will be performed in a competent and workmanlike manner and (2) that all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by Atravesar Services.

  • The warranty covers the specific repair performed, not unrelated issues
  • The warranty is void if the device is damaged by misuse, accidents, or unauthorized modifications
  • The warranty does not cover cosmetic damage or normal wear and tear

3.6 Data and Privacy

  • We implement strict data security protocols
  • Customer data is wiped from devices during the repair process
  • We are not responsible for data loss during the repair process
  • Customers are advised to backup data before submitting devices for repair

4. Payment

All payments will be processed in Canadian Dollars (CAD). Payment must be received before the device is repaired and/or returned. We accept major credit cards and business checks. Payments received after 3:00 PM EST will be processed the next business day.

5. Refund

All sales are final. Refunds will not be provided for any service once we have started to repair your device upon receiving payment. Atravesar Services reserves the right to offer refunds in select circumstances. Each circumstance is unique, and an offer in one instance does not create an obligation to do so in another. In all cases, the analysis/handling fee is non-refundable.

6. Shipping

Atravesar Services will cover the shipping cost of repaired devices using the following carriers: FedEx, Purolator, or UPS.

7. Limitation of Liability

Atravesar Services' liability for any claim arising from our services shall not exceed the amount paid for the specific service. We are not liable for:

  • Consequential or indirect damages
  • Data loss or corruption
  • Loss of use or business interruption
  • Damages resulting from customer misuse or accidents

8. Customer Responsibilities

  • Provide accurate device information and problem description
  • Backup important data before submitting a device for repair
  • Remove personal accessories and cases before repair
  • Pay for services as agreed, including any applicable analysis fee
  • Respond to quotations and collect repaired devices promptly; after 30 days without a response, payment, or collection, the device is considered relinquished to Atravesar Services

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Atravesar Services and is protected by Canadian copyright laws.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services.

11. Modifications to Terms

Atravesar Services reserves the right to modify these terms at any time. Changes will be posted on this page and will become effective immediately upon posting.

12. Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

13. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: info@atravesar.ca
  • Phone: +1 (647) 636-5234 or +1 (905) 887-4222
  • Address: 9225 Leslie St, Richmond Hill, ON L4B 3H6, Canada

Last Updated: September 12, 2026