Privacy Policy

1. Privacy Notice

This privacy notice discloses the privacy practices for Atravesar Services. It applies solely to information collected by this website and when you use our electronics repair services. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared
  • What choices are available to you regarding the use of your data
  • The security procedures in place to protect against the misuse of your information
  • How you can correct any inaccuracies in the information

2. Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily provide to us via this website or other direct contact from you. We will not sell or rent this information to anyone.

If necessary, we will use your information to respond to you regarding the reason you contacted us, including providing electronics repair and refurbishment services, processing repair requests, and communicating about your repairs. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (for example, to ship an order or process payment) or as required by law.

We use an outside shipping company to ship orders, and a credit card processing company to bill for our services. These companies are not authorized to retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your service request. We will never store your credit card information on any system owned or managed by Atravesar Services.

Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.

2.1 Personal information you may provide

  • Name and contact information (email address, phone number, mailing address)
  • Device information and repair history
  • Payment information (processed securely through third-party providers; we do not store credit card numbers)
  • Communication preferences

2.2 Technical information

We automatically collect certain technical information when you visit our website:

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website information
  • Device and operating system information

3. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the Contact form provided on our website:

  • See what data we have about you, if any
  • Change or correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

You may also file a complaint with the Privacy Commissioner of Canada.

4. Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Unless you ask us not to, we may also contact you by email about changes to this privacy policy.

10. Contact Us

If you feel that we are not abiding by this privacy policy, or if you have any questions about our privacy practices, you should contact us immediately through the Contact form on our website, or:

  • Email: info@atravesar.ca
  • Phone: +1 (647) 636-5234 or +1 (905) 887-4222
  • Address: 9225 Leslie St, Richmond Hill, ON L4B 3H6, Canada

Last Updated: September 12, 2026