B2B Managed Repair Programs

Atravesar builds B2B after-sales programs for manufacturers and retailers that need a reliable Canadian partner for warranty repairs, retailer returns, and bulk recovery work. One program can cover triage, bench repair, refurbishment standards, and reporting — without forcing every unit through a distant overseas depot.

Program types we support

• Manufacturer warranty repair — authorized or contracted warranty work with defined turnaround and parts rules.
• Retailer returns management — convert store and online returns into graded stock or repaired units.
• Bulk repair campaigns — seasonal or campaign-driven volumes with predictable capacity planning.
• Hybrid RTC programs — return-to-customer repairs with tracking and status visibility for care teams.

What “managed” means in practice

Managed repair is more than a bench queue. It includes intake rules, quarantine for DOA or suspected abuse, escalation paths for no-fault-found units, cosmetic grade definitions, and a communication cadence your customer-care team can rely on. We align those controls with your brand policy before volume starts so technicians are not inventing decisions unit by unit.

Parts strategy is part of management too. Some programs prefer OEM-only parts; others allow approved equivalents for out-of-warranty recovery. We document the rule set and stick to it so audit trails stay clean.

Why Canadian brands choose a local partner

Cross-border repair loops add customs friction, longer transit times, and higher damage risk. Keeping diagnosis and repair in Ontario shortens the loop for Canadian customers and gives your team a single contact point during Eastern Time business hours. Multilingual customer communication on the public site (English, Chinese, Japanese, Korean, Vietnamese, Spanish, Italian, French) also helps national brands serving diverse households.

How we measure program health

Useful B2B metrics include receive-to-diagnosis time, repair completion rate, no-fault-found rate, repeat failure rate, and units recovered to sellable grade. We discuss which KPIs matter for your category during onboarding and can adjust reporting cadence after the first weeks of live volume.

Onboarding outline

1. Share product list, expected monthly volume, and warranty rules.
2. Agree grading, data-wipe, and disposition policies.
3. Pilot a small inbound stream and review outcomes together.
4. Scale to steady-state volume with weekly or monthly reporting.

Related capabilities

Most managed programs sit on top of reverse logistics and repair & refurbishment. Sustainability-minded brands also fold in circular economy disposition for non-repairable units. Consumer overflow can still use mail-in repair when a unit is outside the brand RMA channel.

To explore a program, email info@atravesar.ca with product categories, expected monthly volume, and whether work is warranty, retail return, or mixed.