Atravesar Services provides end-to-end after-sales support for electronics in Canada. Use this page to choose the program that matches your need — brand returns volume, a single mail-in repair, or a sustainability-focused recovery plan. Every service below is performed from our Richmond Hill, Ontario facility with documentation your operations team or household can follow.
Service catalog
- Repair & Refurbishment — component-level repair, cosmetic refresh, and functional testing for phones, computers, robot vacuums, scooters, and more.
- Returns Processing & Reverse Logistics — receiving, inspection, grading, data wiping, and inventory routing for manufacturer and retailer returns.
- Circular Economy Services — parts harvesting, lifecycle extension, graded inventory, and responsible disposition.
- B2B Managed Repair Programs — warranty and bulk repair programs designed for brands shipping volume across Canada.
- Mail-In Consumer Repair — Canada-wide shipping to our bench with diagnostics and quotes before paid work.
Who each service is for
Manufacturers and retailers usually start with reverse logistics plus a managed repair program. That combination turns unstructured returns into graded inventory, repaired warranty units, and clear reporting. It also reduces the number of vendors you need for Canadian after-sales.
Consumers and small businesses usually start with mail-in repair. You describe the fault, we send packing and shipping guidance, then we diagnose and quote before any billable repair proceeds. This path works from any province with tracked shipping.
Brand owners focused on ESG goals often combine repair volume with circular-economy workflows so fewer units become waste and more materials stay in use. Recovery rates and disposition notes can be included in program reporting.
Brand support hubs
We publish practical owner guidance for several partner categories. These hubs sit beside the service pages so customers can try safe checks before shipping:
- Narwal authorized after-sales in Canada — warranty registration, manuals, Freo service path
- Segway & Ninebot repair support — scooter faults and shipping notes
- ECOVACS DEEBOT & WINBOT support — station, navigation, and Wi-Fi issues
What to expect from our process
Regardless of channel, our bench process follows the same discipline: identify the unit, confirm the reported symptom, run structured diagnostics, document findings, propose a repair or disposition path, then complete the work and verify function before the unit ships again. That consistency is what makes multi-brand Canadian programs workable and what gives individual mail-in customers a predictable experience.
We do not treat “repair” as a black box. When parts are required, we explain the recommendation. When a unit is not economical to restore, we say so and discuss harvest or return options instead of running up unnecessary labour.
How to choose quickly
- One broken device at home → mail-in repair and the shipping guide
- Ongoing retail or warranty returns → reverse logistics + B2B program
- Need sellable refurbished stock → repair & refurbishment
- Need ESG-aligned disposition → circular economy
Ready to talk through a program or a single device? Email info@atravesar.ca or use the contact form on our homepage. Business hours are Monday–Friday, 9:00 AM–5:00 PM Eastern.
Need help with a repair?
Email info@atravesar.ca. We are open Monday–Friday, 9:00 AM–5:00 PM Eastern.
Contact Atravesar