Atravesar Services is a Canadian electronics repair, refurbishment, and reverse logistics company based at 9225 Leslie Street in Richmond Hill, Ontario. Since 2020 we have helped manufacturers, retailers, and consumers close the gap between a returned product and a working product back in someone’s hands.
Most after-sales stories fail in the middle: a device is returned, sits in a warehouse, and never gets a clear diagnosis, a parts plan, or a path back to inventory or the customer. Our job is that middle. We inspect, grade, wipe data, repair, refurbish, harvest usable parts, and document every step so brand partners can trust the outcome.
What “atravesar” means for our work
The name reflects crossing from one state to another — from broken to restored, from return to reusable inventory, from waste stream to circular use. That mindset shapes how we staff the bench, how we train technicians, and how we design B2B workflows for Canadian volume.
Our facility and coverage
Operations run from Richmond Hill in the Greater Toronto Area, with service coverage across Canada. Business hours are Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Brands and consumers can reach us at info@atravesar.ca.
We work on a wide range of consumer electronics: smartphones, tablets, laptops, gaming devices, home appliances, robot vacuums, e-scooters, and related accessories. Partner brands we support include ASUS, Segway, Laifen, Yadea, Aiper, Narwal, ECOVACS, Hikmicro, Okai, Beatbot, Hiroia, Aventurier, and Visionup.
Authorized Narwal after-sales in Canada
Atravesar is the exclusive authorized after-sales service provider for Narwal in Canada. That includes warranty registration for Canadian owners, access to official product manuals, and repair pathways for Freo robot vacuum models. If you own a Narwal, start with our Narwal support hub or the warranty registration form.
How we work with brands
For manufacturers and retailers we build managed programs that match your return policies: inbound receiving SLAs, triage rules, warranty versus out-of-warranty routing, cosmetic standards for refurbished stock, and reporting your operations team can use. For consumers and small businesses we offer Canada-wide mail-in repair with clear diagnostics and quotes before paid work begins.
Sustainability is operational, not a slogan
Every successful repair keeps a device out of the landfill and preserves the materials already embedded in it. When a unit cannot be restored economically, we harvest reusable parts and route residual material through responsible channels. That circular approach is described in more detail on our circular economy page.
Talk to us
Whether you are a brand operations manager planning a Canadian returns program or a homeowner with a robot vacuum that needs service, we can help. Browse our services overview, read the FAQ, or send a short description of your device and issue to info@atravesar.ca.
Need help with a repair?
Email info@atravesar.ca. We are open Monday–Friday, 9:00 AM–5:00 PM Eastern.
Contact Atravesar