1. Introduction
Atravesar Services ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electronics repair services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, mailing address)
- Device information and repair history
- Payment information (processed securely through third-party providers)
- Communication preferences
2.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website information
- Device and operating system information
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing electronics repair and refurbishment services
- Processing repair requests and managing service appointments
- Communicating with you about your repairs and services
- Improving our website and services
- Complying with legal obligations
- Marketing communications (with your consent)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- File a complaint with the Privacy Commissioner of Canada
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@atravesar.ca
- Phone: +1 (647) 636-5234 or +1 (905) 887-4222
- Address: 9225 Leslie St, Richmond Hill, ON L4B 3H6, Canada
Last Updated: February 13, 2025