These answers cover how Atravesar Services works with Canadian consumers and brand partners. If your question is brand-specific, also see the Narwal, Segway, and ECOVACS hubs.
Company and location
What is Atravesar Services?
We are a Canadian electronics repair, refurbishment, and reverse logistics company. We help manufacturers and retailers process returns and warranty units, and we offer mail-in repair for consumers.
Where are you located?
9225 Leslie St, Richmond Hill, ON L4B 3H6, Canada. We serve customers and brand programs across Canada. Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern.
How do I contact you?
Email info@atravesar.ca or use the homepage contact form.
Repairs and turnaround
What devices do you repair?
Smartphones, tablets, laptops, gaming devices, home appliances, robot vacuums, e-scooters, and related electronics. If your model is unusual, ask — we will tell you whether we can help.
Do you give free quotes?
For mail-in work we confirm the diagnostic and quoting approach in writing before billable repair begins. Email the model and symptom to start.
How long does repair take?
Turnaround depends on parts availability, fault complexity, and whether the job is warranty or out-of-warranty. Simple bench jobs can complete quickly; parts-order jobs take longer. We communicate status by email.
Mail-in shipping
Can I ship from outside the GTA?
Yes. Mail-in repair is Canada-wide. Follow the packing steps in our mail-in process guide.
Should I include the charging dock?
Only if we ask for it or if the fault involves docking, charging, mop washing, or auto-empty. Many robot issues are robot-only; many station issues require the dock.
Warranties and brands
Are you authorized for Narwal in Canada?
Yes. Atravesar is the exclusive authorized after-sales service provider for Narwal in Canada. Register here: Narwal warranty registration.
Do you work on Segway and ECOVACS products?
Yes. We repair and refurbish Segway / Ninebot and ECOVACS products as part of our consumer and partner service work. See the brand hubs linked at the top of this page.
Which other brands do you support?
Partner brands shown on our site include ASUS, Laifen, Yadea, Aiper, Hikmicro, Okai, Beatbot, Hiroia, Aventurier, Visionup, and others. Ask if yours is not listed.
B2B programs
Can you run a manufacturer or retailer program?
Yes. See B2B managed repair and reverse logistics. Email volume estimates and product categories to begin a conversation.
Privacy and data
What happens to data on my device?
Capable devices are data-wiped as part of processing. Remove removable storage yourself before shipping when possible. Read our privacy policy for how we handle personal information.
Need help with a repair?
Email info@atravesar.ca. We are open Monday–Friday, 9:00 AM–5:00 PM Eastern.
Contact Atravesar