Atravesar Services is the exclusive authorized after-sales service provider for Narwal in Canada. If you own a Narwal Freo robot vacuum purchased for Canadian use, this page is the starting point for warranty registration, manuals, troubleshooting expectations, and repair support through our Richmond Hill facility.
Warranty registration
Register your Narwal product through our Canadian warranty registration form. You will need purchase details and the photos requested on the form. Completing registration early makes later service requests smoother because ownership and model details are already on file.
Narwal warranty registration →
Official user manuals
Keep the manual for your exact Freo model handy — maintenance intervals and station setup differ between generations:
- Freo X Plus user manual (PDF)
- Freo X Ultra manual (PDF)
- Freo Z Ultra user manual (PDF)
- Narwal Freo user manual (PDF)
Before you request service
Many Freo issues are maintenance or station-setup problems rather than hardware failures. Check these first and note what changed:
- Empty and rinse dust and water components according to the manual.
- Confirm the base station has clear space in front and is powered.
- Wipe cliff sensors and charging contacts with a dry cloth.
- Update the Narwal app and robot firmware when prompted.
- Note the exact voice prompt or app alert text — it speeds diagnosis.
- Confirm no-go zones or furniture changes did not trap the robot.
How Canadian Narwal service works with Atravesar
Contact us at info@atravesar.ca with your model, serial number, proof of purchase if requested, and a description of the fault. If mail-in service is required, we will provide packing and shipping instructions to our Richmond Hill facility. Warranty eligibility depends on registration status, purchase proof, and Narwal’s coverage terms for Canada.
Out-of-warranty Freo repairs can still be quoted through the same channel. We diagnose first and confirm cost before billable work proceeds.
Mail-in guidance
Empty tanks before shipping, include the accessories we request (often the dock or specific parts related to the fault), and use sturdy packaging with cushioning on all sides. Put your contact email inside the box. See also: mail-in repair process.
Related Atravesar resources
Atravesar business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern. Address: 9225 Leslie St, Richmond Hill, ON L4B 3H6, Canada.
Need help with a repair?
Email info@atravesar.ca. We are open Monday–Friday, 9:00 AM–5:00 PM Eastern.
Contact Atravesar